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Forest River Inc. makes a change in warranty parts policy for dealers.
According to a press release, dealers will no longer be required to procure warranty parts through Forest River. The company now encourages dealers to procure parts in “the most expeditious manner” in order to get the customers’ coach repaired and back on the road in the shortest time possible. The release stated that Forest River is paying for the part and parts markup regardless of where it is purchased through its revised warranty policy.
“Our industry needs to do a better job of meeting customer expectations after the sale. Meeting those expectations requires us to make the warranty parts ordering process easier, more efficient and customer focused, with an end goal of getting these parts to our dealers faster in order to expedite customer repairs,” said Forest River CEO Peter Liegl. “Forest River is excited to announce improvements aimed specifically at these objectives.”
According to Liegl, the move represented an effort initiated by Forest River which suppliers stepped up to support. “We have eliminated a great deal of waste, hassle and commotion as a result of last year’s warranty parts policy change regarding must return parts and holding parts,” he said. “Now our dealers can focus on taking care of the customers rather than wasting time and resources on storing, tracking and returning defective parts.”