Ram ProMaster Recall: Shifter Cable May Disconnect from Transmission

Ram ProMaster Recall Summary

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear. The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Ram ProMaster Recall Description of Defect and Safety Risk:

NHTSA Campaign Number: 20V036000

Potential Number of Units Affected: 222,207

The transmission shifter cable could separate, disconnecting the transmission shifter from the transmission, which could result in the inability of the driver to shift the transmission potentially resulting in the gear shift lever position not matching the transmission gear.

If the transmission shifter becomes disconnected from the transmission, the instrument cluster. In addition, the “Vehicle Not in PARK” and the “Door Ajar” messages will display on the instrument cluster and audible chimes will sound if the driver’s door is opened while the transmission is not in PARK. If these warnings are not heeded, unintended vehicle movement may occur which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.

There will not be any prior warning of the transmission shifter cable disconnection from the transmission. However, after the cable detachment and prior to a driver attempting to exit a vehicle, the driver may notice significantly reduced effort required to move the shift lever, the gear position indicators in the vehicle will all show the actual gear of the transmission regardless of the shift lever position, and the door ajar warning will also function which alerts the driver via instrument cluster messages and audible chime if the driver’s door is opened while the transmission is not in PARK.

Remedy

Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall is expected to begin on March 13, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler’s number for this recall is W00.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov